Projects

Compliance Documentation

Project: FDA Inspection Standard Operating Procedure (Document Maintenance)

Objective: This legacy SOP defines the strict guidelines to be followed by the Quality Assurance Manager and staff when handling a formal Food and Drug Administration (FDA) inspection.

My Contribution: Executed version control updates to maintain compliance. Specific tasks included revising the document’s structural format for better readability and correcting the department title to “General Administration” to align with current organizational standards. Note: This document has been sanitized to protect proprietary company information.

---

Project: Reagents and Test Solutions Receiving and Maintenance SOP (Quality Control)

Objective: This document defines the strict protocols for the receiving, maintenance, inventory control, and review of chemical reagents and test solutions within a Quality Control (QC) Laboratory.

My Contribution: Executed a comprehensive compliance and usability overhaul. Specific tasks included digitizing the inventory logging process, modernizing safety terminology (updating MSDS to SDS), revising strict material expiration parameters, and integrating expanded Quality Assurance (QA) oversight into the verification workflows. Note: This document has been sanitized to protect proprietary company information.

User Manuals and “How-To’s”

Project: PROLINE PSS20 Universal Sustain Pedal User Manual

Objective: This document provides comprehensive, user-centered instructions for the setup, operation, and maintenance of the Proline PSS20 Universal Sustain Pedal.

My Contribution: Authored a complete user manual from scratch. Translated technical electrical concepts (such as binary signals and polarity) into accessible functional analogies for standard users. Structured the physical installation process into distinct phases, utilizing original visual aids to ensure proper cable routing, secure connections, and hardware compatibility.

Website UX Reviews

Project: Ultimate-Guitar.com User Experience Testing Report

Objective: This document evaluates the usability, accessibility, and overall user experience of ultimate-guitar.com, identifying both functional friction points and successful design components for musicians.

My Contribution: Conducted a comprehensive UX audit, identifying and categorizing design issues into high-risk action items (such as keyboard navigation traps and obstructive ad overlays) and low-risk design issues (such as low contrast in dark mode). Provided actionable remediation strategies for each issue, such as enabling “ESC” key functionality and utilizing non-blocking sidebar banners. Additionally, I evaluated the effectiveness of existing tools like the transposition feature and highlighted critical user trust concerns regarding obscured privacy policies and intrusive monetization pop-ups.